Terms & Conditions

Generally

Welcome to "supertec.gr" - www.supertec.gr - AVRAMAKIS P. - ZOMBONOS E. OE, Tax Identification Number 800974411 Ar.GE.MI. 146096503000 (hereinafter referred to as "SUPERTEC.GR", we, our online store, the Website, the Company, the Company ").

The access to this Website, and the products and services offered through it (hereinafter referred to as the "Products" and "Services"), their use, as well as the conduct of sales, are subject to these terms and conditions ( hereinafter referred to as the "Terms and Conditions"). By browsing the Website and using the Services and / or purchasing Products, you accept all applicable Terms and Conditions, (as sometimes updated), which govern our relationship. By using the Website you agree that you are 18 years of age and older, therefore, adults with legal capacity. In case of your disagreement or reservation for part or all of these terms you can contact us before you navigate or use the Services or make a transaction, and inform us about the relevant issue that concerns you, by sending us a written electronic letter (email) to our email address info@supertec.gr, otherwise, your acceptance of all terms is unconditional.

You must visit this website frequently to be informed of any changes to the Terms and Conditions. It is clarified, however, that the change of terms does not occupy orders that you have already placed, but is valid for the future. Our company reserves the right to modify, renew or upgrade at any time and without prior notice to the user / consumer / visitor / member / buyer (hereinafter the total user) (in whole or in part): a) part or all of the present b) part or all of its contents and c) part or all of its interface, structure or configuration as well as its technical specifications as well as restrict access to the entire the website or part of it and / or part of it to make a subscription. The company also reserves the right at any time, for any reason and without prior notice to the user of the Website to cancel, suspend or terminate its operation. Access to this Website is permitted under these terms and conditions and we reserve the right to remove or change the Services without prior notice.

This Website may also contain links to other Websites which are not managed by our Company (hereinafter referred to as the "Linked Websites"). Our Company can not control any Linked Websites, nor does it guarantee the information, correctness, legality, completeness or quality of their content and does not accept responsibility for them or for any loss or damage that may be caused by their use . When you use the Linked Websites, the Terms and Conditions of each web page apply accordingly.

Member Registration

a. The subscription

Your registration as a member in supertec.gr is optional in order to make a purchase from our online store. However, if you wish to register you will have privileges and offers that will be given only to registered users! By entering your requested personal information (first and last name, address, postal code of your current main residence, telephone, valid e-mail address (email), gender and date of birth) and acceptance of these Terms of Use and Transactions, you become a Member at supertec.gr and we approve the creation of your Member Account. Registration and participation as a Member is free and is personal, non-transferable and non-assignable. You are responsible for the information you provide to us and supertec.gr relies solely on your statements regarding your personal information. The personal data you provide to us during your registration as a Member, our Company processes them exclusively for the purpose (a) of creating your Account at supertec.gr through which you can track the progress of your order, the history of your transactions at supertec.gr etc., (b) of our communication with you regarding the transactions between us (eg to ensure the possibility of communication with you, for the completion, shipping and delivery of your order, for the payment and the safe financial our transaction) and (c) to send you the information you provided us with information, advertising and promotional material regarding the products and services of our Company, including its collaborations with third parties. Regarding the collection and processing of your personal data, the terms and provisions of the Personal Data Protection Policy apply.

b. Your Account

The information entered during your registration as a Member must be complete, true and up to date. In case of registration of a legal entity as a Member, the name of the contact person as well as the full name of the legal entity must be mentioned. In case of change of data, the Member is obliged to immediately inform supertec.gr about his new data so that it is always complete and true. You may, at any time, access your data, or you may at any time request the immediate deletion or correction of your data, their temporary non-use by the Company, their commitment or non-transmission, following the same as above emailing process to us. In any case, your data is kept by our Company only for as long as you are a registered member of supertec.gr. Your personal data is not disclosed to any third party and is managed exclusively by our company.

All your personal data, which are collected through the special electronic form of supertec.gr are the absolutely necessary for the performance of the above services and your registration indicates your full consent.

Subscribe to newsletter

Your subscription to our Company newsletter is at your discretion and is not a mandatory procedure for purchasing from our Online Store or for providing our other services, including your simple browsing of our Website.

Your registration in the newsletter service of our Company is completed by entering your e-mail address (email) in the corresponding field of our Website. Upon completion of your registration, you give your explicit consent for our Company to send you information and promotional material for its products and services, as well as related advertising messages.

Description of transactions and services

Our online store promotes, promotes and sells the products selected by the Company. The company reserves the right to freely choose the products it promotes on its Website and to modify, renew and / or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts which it can apply and carry out freely as well as modify, renew and / or withdraw at any time and without prior notice and / or compliance with the deadline, under the condition of informing users as and where legally provided.

Privacy Policy

You can find our Privacy Policy, which explains how we use your information, in the section entitled "Privacy Policy". By using this Website, you agree to the contents of this section and warrant that all data you provide is true, accurate and up to date.

Restrictions on access and use of the Website

You may not abuse, obstruct or in any way interfere with the operation of the Website, as well as the replacement or change of its content. You may not commit or encourage criminal acts, transmit or distribute viruses, Trojans, worms, "reasonable bombs" or any other malicious or technologically harmful material and generally do not allow unauthorized or unauthorized conduct burden on the infrastructure or operation of the website. It is also prohibited to violate the obligation of confidentiality or the use of the website as a whole, in any other way offensive or obscene, for the company itself, its associates or its visitors-users.

In addition, you may not infringe on any part of the Services, destroy data, cause inconvenience to other users, infringe on the property rights of others, send unsolicited advertising or promotional material commonly known as 'spam' or attempted spam. affect the performance or functionality of any features of the Website or functions accessed through the Website. Violation of this provision constitutes a criminal offense under Greek law. Our Company will report any such violation that may come to its notice to the competent law enforcement authorities and will disclose to you your identity, in accordance with the law.

Your connection to our website is made under the terms of articles 5.5. and 15, with your assurance that you are 18 years of age or older, through your own means and through devices, companies and providers of your choice.

Copyright, Software and Content

The website www.supertec.gr is the official website of our Company. The copyright in all software and content to which you access this Website or through it, remains the property of this Company and is protected by international copyright laws and treaties. All these rights belong to our Company and its licensors.

In no case can the display and promotion of the content of the Website be construed as a transfer and / or assignment of a license and / or right of use. You may save, print, and display available content for personal use only. No part of this site may be reproduced, stored in a retrieval system, transmitted, transmitted, stored in a retrieval system, or transmitted in any form or by any means, without any written permission. any part of the content or copies of the content is provided to you or appears on this Website or you are not allowed to use this content in connection with any business or commercial activity unless you have received written permission from our Company.

It is also not allowed the modification, translation, reverse engineering, reconstruction or creation of derivative works using any software or accompanying documentation offered by our Company or its licensors. In addition, you do not have any license or consent to use, in any way, the trademarks of our Company and you agree not to use these trademarks, or any trademarks of similar colors, without the written permission of our Company.

Photographic illustration of our products

We have made every effort to ensure a realistic and accurate photographic representation of the majority of our products, which are sold through the Website. However, due to technological limitations, these photographs may, in some cases, differ from the actual condition, form and image of the products. This is entirely natural given the limited technological possibilities, even with the use of the latest technological developments in the field of photographic imaging.

Keep in mind that, although our Company has tried to accurately display the colors of its products, the actual colors you see depend on the specifications of your screen and, as a result, may not be accurate / accurate.

We do not warrant or guarantee the absolute accuracy of the information or content about the products or services, software or advertisements contained in this Website, distributed through it, received from it as well as, in particular, the third party content to which you refer through hyperlinks from Website or which the Website provides you with access to.

Website access license

We hereby, and as long as the age condition is met, provide you with limited access and personal use of this Website, but not permission to download or modify this or any part of it, except with the express written permission of our Company. This license does not allow any resale or commercial use of this Website or its content, any collection and use of any catalogs, product descriptions or prices, any derivative use of this Website or its content, any download or copying of account information for the benefit of another merchant or any use of data mining tools, robots or similar data collection and retrieval tools. However, as visitors of the website you have the exclusive right to download for free the user manuals presented on the Website, for personal and sole use.

No part of this site may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without our express written permission. We have exclusive rights to the domain name of our company and all trademarks appearing on our website are subject to the relevant legal protection.

You may not use frames or boxing techniques to enclose any trademark, logo or other proprietary information (including video, images, text, page layout or format) of our Business Website and its affiliates without our written consent. You may not use any "meta tags" or any other "hidden text" based on the names or trademarks of our Company or its affiliated companies without our express written consent. In case of unauthorized use, the license granted by our Company ceases to be valid.

You may not use any logo or other proprietary graphics or trademark of our Company or open source or any part of the link without our prior written consent.

Terms of sale

By placing an order, you agree to purchase a product in accordance with the following terms and conditions. As a rule, we deliver products only within the Member States of the European Union and, where appropriate, to other destinations (see Delivery Policy). For deliveries outside Greece, and especially outside the EU, you can submit a wish request, which is checked based on a special procedure. Once this is accepted, we confirm the approval of your order and the shipment of the product (s). Specifically, deliveries outside the European Union are examined in a separate approval process and our customers are informed of the acceptance or rejection of the order request within five working days, by e-mail. Please note that the automated message that appears on the screen with the details of the order request received by our company, is not an acceptance of your order, but is received subject to the above procedure, and in case of acceptance, an order confirmation is received as above , which includes the details for the completion of the order with the payment of the payment.

Depending on the legislation of each country, there may be restrictions on the sale of certain products or the sale of certain products may not be allowed at all. You will be notified if such an issue occurs.

In order to better serve you and facilitate your future purchases, during your first order you can register as a user / member of our Website, by filling in all your personal information requested in the respective registration form. After that, each time, after completing your purchases, you fill in all the details of your order request that appear on the order form. All information sent to our company is processed only by authorized personnel of the company and falls under the Privacy Policy of our company, collected and processed with complete security and diligence and only with your explicit consent provided by sending the above form. In any case, every time you send a request for an order to our company, you must first have accepted these Terms and Conditions, which govern the transactions between us in their entirety as referred to in Article 1 above.

In order to fully inform you and to protect you as much as possible from unforeseen situations, the orders are completed as follows:

i) Upon completion of your order request, your total aggregate order is displayed, which includes all its details. If you then proceed to the stage of completion of your order, you connect with a third Payment Service Provider at a relevant cost in order to complete the repayment of the agreed price under the terms of the next paragraph (ii) below and the relevant article 9 below. Upon successful completion of the payment you will receive an automated order confirmation message, which will be sent to the e-mail address (e-mail) that you have stated to us. In case of choosing the possibility of payment of your order by cash on delivery (cash on delivery is valid only within Greece), then you will receive the order confirmation based on which the products will be delivered to you under the condition of appropriate payment upon delivery and subject to article 6.11 below and under the terms of the articles relating to cash on delivery- cf. Below-. In case you choose to receive in one of our stores you will be informed when the products will be ready and available in the store of your choice.

ii) Our Company may (but is not required to) verify through our affiliated payment service providers the correctness of the payment information you provide to us (in the case of credit card payments or through third party online payment service provider) at the stage of completing your order and connecting to the third party payment service provider may reject your order if any problems with this information are identified or exist.

iii) Your order then goes through the collection stage to be processed and you will be sent an e-mail when the products are routed for shipment to the delivery address (or in case of multiple deliveries to the delivery addresses) that you have stated. The delivery of your products is governed by the Terms of article 8 below.

iv) Product availability is displayed on the page of each product. However, in case for any reason it is found that there is an unexpected shortage in any of the products you included in the order and / or in case a product will be available after the delivery time listed in our online store or in case there is a problem in relation to the products included in your request, then our Company will make every effort to contact you either by email to the e-mail address you have stated or by direct telephone contact with you by through its representative (or in all the above ways) in order to consult with you about any modification, correction or cancellation of your order. If it is not possible to contact you for a period of 7 (seven) calendar days then your order will be executed in the place where there is availability and will be canceled for the rest. In any case, any modification of your order is sent again with a new message to the e-mail address (e-mail) that you have stated to us and this message is the confirmation of your order based on which your order will be executed. The products are then shipped based on the relevant article below.

Please note that shipping time may vary depending on product availability. Delivery times are subject to delays due to delays by courier companies or force majeure, which is not our responsibility and can not affect our company. Within the European Union, delivery usually takes place within 1-3 working days after confirmation of shipment. For further information, read the Delivery Policy of our company.

To trade through our Website, you must be over 18 years old. Guests under the age of 18 are not allowed to exchange data and any information with us. When you place an order, you agree that all information you provide to us is true and accurate, that you are an authorized user of the credit or debit card you used to place your order, and that there is sufficient balance to cover the cost of the products. In any case, the Company reserves the right to carry out the audits referred to in paragraph ii) above.

Keep in mind that the customer is responsible for the products from their delivery to the carrier. Similarly, due to the nature of the products offered, we do not take responsibility in case the product is not received by the customer in the case of payment by cash on delivery and receipt from our place of distribution, on the day of delivery due to his own fault, ie first delivery attempt. Our Company reserves the right to change at any time the specifications mentioned on its website regarding any product without prior notice.

All products are available for personal use only and not for resale, except in case of any special agreements that have been agreed in writing with our Company.

When you place an order, you will receive an e-mail confirming that we have received and accepted your order. The product purchase agreement is only drawn up after your payment has been approved and your credit card, or debit card, has been charged. In case of cash on delivery, the products are delivered with retention of title. It is pointed out that the payment by cash on delivery, is made only in Greece, and only in Euros.

6.12. As your order progresses, you receive a series of automated emails (e-mails), which indicate the progress of your order.

6.13 By sending a request for an order you consent to the receipt of the above notices, which are a prerequisite for the proper progress of your order. We urge you to ensure that these emails can reach you and be retained throughout our transaction. It is your obligation, in case you do not receive the relevant emails, to contact us. The parties agree and accept that the communication described in Article 6.12 and the manner in which it is conducted (via e-mail or telephone) also covers the legal requirements for your written notification, notification, confirmation of your order, where and when the law requires it. If you wish to express objections, or to receive clarifications about the content of an e-mail you have received above, or for any other reason you can contact us.

The payment of your order can be made either by credit or debit card, or by cash on delivery -only in Greece- or by deposit in a bank account or by payment in one of our physical stores located in St. Petersburg-perikleous 64 and Agios Anargyros- Ag.anargyron 38!

Prices

The company generally reserves the right and the user of the Website accepts it, to freely formulate its pricing policy, to modify the prices listed on the website and to change and / or withdraw the offers at any time with or without prior notice to the users of the Website, who are informed about the current price from its relevant posting on the website. While we strive to ensure that all details, descriptions and prices displayed on this Website are accurate, errors may occur. If we find an error in the price of any of the products you have ordered, we will notify you as soon as possible and give you the opportunity to re-confirm your order with the correct price or cancel it. If we are unable to contact you, we will consider the order canceled. If your order is canceled according to our Terms and Conditions, but you have already paid for the products, you will receive a full refund without interest.

All prices are in euros, and include the respective legal VAT. The shipping cost is charged additionally and inform about this cost in the same currency in which you have placed your order (euro). All any additional charges that may arise are clearly displayed and included in the Total of your order, except for special expenses per country, such as e.g. customs or others (as below, under 8.4.1 & 2).

7.3. While we constantly strive to the contrary, the Services may contain typographical errors or other errors or inaccuracies and may not be complete or up to date. We therefore reserve the right to correct any errors, inaccuracies or omissions at any time and to change or update information on the Website without prior notice. We also reserve the right to refuse to execute any orders you submit based on information contained in the Services may contain errors or inaccuracies, including, among other things, errors, inaccuracies or uninformed information about prices, shipping, payment terms or return policies.

Delivery policy

When requesting your order, you are asked to choose how you wish to receive / send the products you have ordered, depending on the place of delivery (inside or outside Greece and inside or outside the EU). Depending on the place and the way you will choose, the total final cost of your order is formed, based on which the payment will be made and which is included in the order confirmation. Your order can be picked up by you in the following ways:

To be sent to a delivery address that you declare to us and is done with a cooperating transport company, as well as by KTEL or Transport Company for deliveries within Greece. Our company and its partners take all the necessary measures for the timely transfer of the order to the final recipient, within the basic delivery schedule of each transport company. However, we can not guarantee the time of arrival or the exact time of delivery of the products of the order, as they depend on the transport companies with which we cooperate. Our company is not responsible for any delays due to force majeure, natural / weather phenomena, accidental events or events / conditions beyond its control. In case of any delays, our company makes every effort to contact you as mentioned in the relevant articles above. Our company is responsible for the proper delivery of your order to the carrier, and from the delivery the risk is transferred to the buyer according to article 524 of the Civil Code. Shipping costs depend on the pricing policy of each transport company, which is responsible and which can change prices at any time.

In case of exercising the right of withdrawal of article 11, we urge you to contact us through the section "Contact us", in order for our partner to undertake the transport of the products. In this case, the consumer bears the cost of return, but our Company is responsible for the transfer from delivery to delivery. Otherwise, if the consumer chooses to return the products with a carrier of their choice, then he bears both the cost and the responsibility of the transport himself. In case of return of the products if the conditions of article 13 are met for the defective products or for the lack of agreed quality, the return is obligatory after contacting our company which assumes both the cost and the responsibility of the transport from the delivery of the products returned to the carrier.

Gift orders: You can also order one or more gifts and send them to any recipient you wish, within the European Union (or as a case in point), by filling in the order form correctly, with the recipient's address and details, so that the product can be delivered directly to him. When sending gift packages to other recipients, make sure that the recipient can receive gift packages and that, in general, the gift will not be considered, for any reason, unwanted or will not be accepted upon delivery, otherwise the product will be shipped at the billing address at the responsibility and expense of the buyer. It is reminded that in the case of sending a Gift, regardless of destination, there is no possibility of payment by cash on delivery.

Without prejudice to any special charges expressly provided for a product posted on our website, the general pricing policy is as follows:

j) Shipping costs for orders within the European Union are calculated after contacting the courier company that will be selected and always by contacting and consulting with you ii) For shipments throughout Greece (made with Courier Center or other), is automatically calculated on the page of the shopping cart, selecting the relevant option (depending on the volumetric weight of each order) and is included in your order request before completion and payment. For orders delivered to inaccessible destinations, or generally inaccessible areas, there is an additional "inaccessible destination charge", according to the charges of each transport company.

If at the time of delivery you are not at the delivery address to receive your package, the distributor will leave you an information note with instructions on how to receive your order. In this case the risk of loss or damage of the goods is transferred to the buyer, taking into account their vulnerable nature, as explicitly mentioned in Article 6.9 above. In case you have declared payment by cash on delivery and do not contact the Courier Company, or us, through the section "Contact us" to receive the product within 5 days, your order will be canceled.

i) In addition, keep in mind that products delivered outside the European Union (EU) may be subject to customs clearance and related costs, and may incur charges and other costs imposed by national law. We can not know in advance what these charges may be, on the contrary, the buyer / consumer has more opportunities to know or be informed about them or, in any case, about the possibility of their existence.

ii) Each country has its own customs policy, so it is advisable to contact your local customs office first for further information. At the same time, keep in mind that when ordering from a country where such provisions apply, you are considered to be importing the products and you must comply with all laws and regulations of the country where the products are received.

iii) Shipping costs to international destinations (outside the European Union), after being informed that such an order / shipment can be executed, depends on the volumetric weight data of each product and the respective destination. As we process your order, you will be notified in advance of these details so that you are fully and properly informed of the costs involved in delivering your order. If the product of the order is not available due to force majeure or accidental events for more than 7 (seven) days (after confirmation of the order) as all indicative and not restrictive due to: deficiencies in production or inability of the supplier, we will contact you to address the problem. Initially, a similar product or other brand name of the same product or a product from a different category or a substitute product will be proposed. If you do not agree to proceed with such a change in the market, a full refund will be offered, within 20 (twenty) days, free of charge.

Payments

In order to provide you with the best and most complete service, our company has a choice of payment method for the products you are interested in buying. In this context, you have the opportunity to choose, as mentioned below, the method of payment for the products you are interested in buying, ie a) by credit / debit card, b) by bank deposit c) by cash on delivery -only in Greece-. Please note that it is not possible to combine different payment methods for the same order.

Specifically, we accept payments with VISA, VISA Debit, MasterCard, Maestro cards. In addition, cash on delivery, only in Greece. It is clarified that we do not accept checks as a means of payment for purchases.

Once you have chosen the credit / debit card as your payment method, the process will be carried out and completed through our partner, who provides all the security guarantees of electronic transactions. In particular, your transactions in our online store are protected by top online security systems, which guarantee a secure trading environment in many large companies worldwide. The collection and processing of the payment information you submit to us is obtained only from the cooperating financial institutions which are solely responsible for their processing to complete the payment.

In case you choose to pay by credit card, it is advisable to be present at the receipt of your order, having with you your ID or credit card.

It is pointed out that the payment upon receipt of the order at your place - COD - COD - is valid only in Greece, with an additional charge. Payment is made in cash, only in euros, to the company employee, upon delivery of your order at your place, after first checking the parcel delivered to you.

According to the current tax provisions, documents worth more than € 500 to individuals (Retail Receipt) must be paid ONLY in the following ways: Debit on credit or debit card or by bank deposit. Documents over € 50 must include name and customer address.

9.7. Discount coupons, promotion codes, special offers

From time to time, we may offer promotional or discount coupons that will apply to specific purchases made through this Website. The terms of use of any discount coupon or promotion or promotion code in general, will be determined at the time of issue and will clearly state their terms of use and / or their expiration date. In addition, we will create special offers, which will be valid only when used individually.

Withdrawal

Our goal is for you to be completely satisfied. In any case, we invite you to check the products upon receipt. If you receive a defective product or if any other problem arises, contact us immediately for more details. Also read the article on Delivery Policy which governs return issues and applies in conjunction with these terms.

Users who make purchases from our online store as consumers can withdraw from the market within 14 days of receiving their order by sending (within the above deadline) the withdrawal form or otherwise by sending a statement of withdrawal with the product provided that in this case both (product and statement) will be received by our Company within 14 days of receipt of the product.

We point out that the criteria for determining the products that are excluded from the possibility of withdrawal can be defined by law, such as the fragile nature of the products, their ease of alteration, their creation based on a specific order of the buyer (eg special order product color, with the requested specific fabric / message / name etc (“custom / tailor-made”) or their expiration and have been determined based on the usual practice and based on the statements and relevant maintenance and maintenance instructions of the manufacturers, as they appear on the listed Related information at: http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

In case you exercise your right to withdraw from the purchase of a product that is not excluded, then the following applies to the withdrawal of products purchased from our online store:

Returns must be made no later than 14 days after the exercise of your right of withdrawal [(ie from the sending of the relevant Withdrawal Declaration and / or the relevant e-mail provided in Article 11.2.)] With shipping at your own risk and expense, exclusively to our headquarters. Please find the relevant form here

In order for a return to be accepted, the product you send to receive from our company must be in the condition it was received, not used, must be complete with its original packaging intact along with all the documents that accompanied the product.

The returned products must be sent to the above address and must be accompanied by: a) the Retail Receipt / Sales Invoice or the Delivery Note and the Withdrawal Declaration, even if you have already sent it to us electronically, as well as this form must be completed with all required information, printed and signed by you. It is then placed together with the above documents in the return package.

If the conditions of paragraph b) and c) above are met, the refund of the price you have already paid is made directly by us or in cooperation with the cooperating payment provider or otherwise within the time period provided by law in case of withdrawal. If you are refunded through a third party payment provider (e.g. PayPal, credit card, etc.) you may be charged a fee charged by that third party provider based on its terms of use and operation, for which you do not our company is responsible.

Please note that if the above conditions are not met or if any of the above documents accompanying the product are not available, your request for withdrawal may not be granted and the product may be returned to you at the recipient's expense.

Order change / cancellation

Change or cancellation of an order is accepted only if the Order Confirmation has not been sent, ie if the order preparation has not been completed. Attention, it is pointed out that after the order is confirmed, it is NOT possible to change the declared delivery address for any reason, for security reasons (anti-fraud).

You can, if you are a consumer, exercise the right of withdrawal provided for in Article 11 above or the product return procedure provided for in Article 13.

In case of any issue, please contact us (e-mail: info@supertec.gr).

In case the return of part or all of the price that may have already been paid to our Company is required after cancellation or change of your order according to the above, the corresponding amount will be refunded immediately in a way that will be agreed between us. If you are refunded through a third party payment provider (e.g. PayPal, credit card, etc.) you may be charged a fee charged by that third party provider based on its terms of use and operation, for which you do not our company is responsible.

Returns in case of actual defect or lack of agreed quality

Our goal is for you to be completely satisfied. However, if you receive a defective product through our fault or if any other problem arises through our fault, please contact us to give us more details and together we will resolve the issue as soon as possible.

In all cases of return of products due to a found real defect or found lack of agreed quality through our fault, which were purchased from our online store, the following applies:

j) Returns are made exclusively to our Headquarters. The receipt of the product from our Company is done only by our cooperating carrier, after first contacting us to inform us about the identified problem that has occurred in a specific product. The return of the product to be returned is done exclusively by the delivery address that you had stated when submitting your order.

ii) In order for a return to be accepted, the product must be in the condition received, not used, complete, with its original packaging intact and the correct storage conditions maintained.

iii). The products that are returned must be accompanied by: With the Retail Receipt / Sales Invoice or the Delivery Note. We especially point out that if there is no one of the above documents accompanying the product, your request can not be satisfied and the product will not be received by our Company.

Your Return Request will be processed within a reasonable time.

Liability Disclaimer

The content of this Website (regarding the posted products and the offered Services) is provided without guarantees, conditions or other guarantees for its accuracy. Unless expressly stated otherwise, to the fullest extent permitted by Law, our Company and its suppliers, content providers and advertisers hereby expressly exclude any terms, warranties and other terms which may otherwise be inferred from applicable law and will not be liable for any damages, including, but not limited to, direct, indirect, specific, consequential, punishable or incidental damages, or losses for loss of use, profits, data or other assets, damage to reputation or or for the cost of providing substitute products and services arising out of or in connection with the use, inability to use, function or failures of this Website or the Linked Websites and any material posted therein, whether or not such damages were possible to be provided for or arise in the context of the contract, the purchase and sale from the website our own, from the products of our website or by tort, based on applicable law or otherwise. It is also not responsible in case you are entitled to the return of part or all of the price for any delay of the cooperating payment service providers for the execution of the relevant order that our Company has given on time.

We are not responsible for any loss or damage that may result from a denial of service attack, viruses or other technologically harmful material that may contaminate your hardware, software, your data or other proprietary material as a result of your use of this Website. or the download of any material posted on this or any Website linked to it.

Our Company and its partners make every effort, within the framework of the technological control that they carry out at regular intervals, so that the services, the content and the transactions on our Website are carried out smoothly and without interruption and the high level of security is maintained. has. It is not responsible, however, in the event that for any reason, including the case of negligence, the operation of our Website is interrupted or it becomes difficult and / or impossible to access it and / if, despite the observed security measures, "viruses" are detected or other malicious software and transmitted to the user / visitor terminals, or if unauthorized third parties interfere in any way with the content and operation of the site, making it difficult to use or causing problems in its proper operation or stealing personal data of the users. We are also not responsible in case of interruption of access to our website for reasons beyond our sphere of influence, as well as for reasons due to technical or other weakness of the network or due to force majeure or accidental events.

Link to this Website

You may link to our homepage, provided you are 18 years of age or older, that you act in a fair and lawful manner, without harming or abusing our reputation, but you may not create a link that implies any connection with us, or approval or support from us where it does not exist, ie without our own specific approval. This Website may not be placed in a frame on any other website, nor may you link to any part of this Website other than the home page, unless otherwise expressly agreed between us. We reserve the right to remove the connection license without prior notice.

Disclaimer in respect of ownership of trademarks, copyrights and copyrights of third parties

Except where expressly stated otherwise, all individuals (including their names and images), third party trademarks and images of third party products, services and / or sites appearing on this Website are not affiliated with or connection with our Company, therefore you should not rely on the existence of such a relationship or connection. Any trademarks / brands appearing on this Website are the property of their respective trademark owners. Any reference to a trademark or brand is used solely to describe or identify the products and services and is in no way certified that the specific products and services are endorsed by or affiliated with our Company. You may not export and / or reuse portions of the content of the Website without the written consent of our Company. times) nor to reuse any essential parts of this Website, without the express written consent of our Company. In addition, you are not allowed to create and / or publish your own database which contains essential (eg our prices and product catalogs) parts of this Website without the express written consent of our Company.

Compensation

You agree to indemnify, defend and relieve our Company and its directors, executives, employees, consultants, agents and associates of any and all claims of third parties, liability, damages and / or costs (including, but not limited to) , legal advisors' fees) resulting from the incorrect use of the Website by you or from your violation of the Terms and Conditions. In any case, however, and if any damage to you is due to proven negligence of our Company, our Company is only responsible for covering any positive damage of the injured party that arises and is directly related to the damaging event and the negligence of our Company. Likewise, all the limitations of liability listed in these terms of use which are recognized and accepted by the user / consumer / visitor / member of our Website in their entirety as valid and in accordance with good faith and business ethics.

Terms of device repair

Assigning your device for repair to our company presupposes that you agree and unconditionally accept the following:

Repair time

The schedule mentioned on the page of each repair is indicative. Our company makes every effort to complete the repair as soon as possible. The time depends on the availability of the spare part and the nature of the fault. In some cases, additional device monitoring time may be required after repair.

Replacement materials

In cases where materials are replaced, the old materials will be promoted for recycling. Only if requested by you will we deliver the old ones.

Responsibility

By entrusting the repair of your device to our company, you agree and disclaim any liability from our company, for damages included but not limited to here, for any loss of data during the repair as well as lost profits from activities where you use your device , travel expenses, profits, losses and anything else related to the device under repair.

Data loss

Your device data to be repaired can be deleted completely. Our company bears absolutely no responsibility for data loss during the repair process. You have the sole responsibility to maintain backup copies of your data. You can ask our company to make backup copies, if technically feasible, which will be charged extra by arrangement.

Privacy

Our staff will not browse your files during the repair unless they are related to the repair process. Please remove any personal or confidential data that you do not wish to be accessed before handing over your device.

Damage during repair

In some cases during the repair process (eg removal of board, change of glass or LCD, gluing contact) there is a possibility of permanent damage to the material and it can not be repaired or it may need to be replaced or it may even make the non-functional device something for which our company bears no responsibility. During the process of disassembly of the device or which had fallen or for some other reason, permanent damage to components, plastics or electronic boards may occur.

Right of refusal

Our company reserves the right to refuse repair in case it considers that it is beyond its scope or for another reasonable reason.

The devices that remain in our company for more than 3 (three) months from the final repair and if all the necessary actions of notifying the customer have been done according to the information provided by us, it passes into the possession of the company as compensation for the work. which has been done to diagnose and resolve the fault.

Repair terms are subject to change without notice, in accordance with the respective repair policy. Changes to the repair policy will be posted on this page.

Amendment

Our Company has the right, at its sole discretion, at any time and without notice, to modify, remove or change the Services and / or any page of this Website.

Nullity

If any part of the Terms and Conditions is not enforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of the Terms and Conditions is not affected - all other terms remain in effect. In any case, if possible, it is possible for a term / sub-term or part of a term / sub-term to be considered separately in order to validate the rest, the term will be interpreted accordingly. Otherwise, you agree that the term should be corrected and interpreted to be as close as possible to the original meaning of the term / sub-term, in accordance with the law.

Contact

We always value our customers' feedback or other suggestions about our Website and our Business, but keep in mind that the fact that we use them does not imply an obligation to use or compensate you (just as you do not) you have an obligation to send them to us). It is a constructive process of improving our relations. By submitting any material to us, you agree to the use of our Website in accordance with these Terms and Conditions. If you do not wish to grant our Company the above mentioned permission in relation to these terms, do not submit or post any material on our Website as a whole, including our blog (which, moreover, is contained on our Website), otherwise we conclude that you have accepted them. Our Terms and Conditions.

When you visit the Website or send us e-mails, contact us electronically. We communicate with you via e-mail or by posting announcements on the Website. Under the agreement, you agree to receive electronic communications from us, as well as that all agreements, announcements, notifications and other communications we provide to you electronically meet all legal written communication requirements.

We implement a grievance management process in order to try to resolve any dispute that may arise. If you have any complaints or comments, contact our Customer Service Department via the contact form in the "Contact Us" section.

Social media

Our Website can provide the option to interact with Social Media, ie with the "Like" options of Facebook, Twitter, Pinterest, Instagram and more. These features may allow access to and / or connection to your social media accounts. We do not control these social media services and your profiles on them and we may not change your privacy settings on these services or set rules about how you use your personal information in these services. These issues can only be controlled by you and your social networking provider. Before using any such media / item available on our Website, we recommend that you read all policies and information about the respective social media services in order to be better informed about their privacy policies. We are not responsible for any actions or omissions of any social networking service provider or for your use of the features contained on their platform.

Resignation

To the extent permitted, we hereby exclude liability for any claims, losses, claims or damages of any kind related to the Website or the data displayed on it, including, without limitation, direct, indirect, incidental or consequential losses, whether these arise from the following indicative issues, loss of profits, loss of income, loss of data, loss of use or otherwise, or our Company was notified of the possibility of such losses or not. The above applies whether these claims, losses or damages arise out of tort, under the contract, negligence, under applicable law or otherwise. However, when you use our Services, your legal rights are not affected. Always keep in mind that our website is provided "as is". Consequently, access to it is the sole responsibility of the visitor / user.

We can not take responsibility for defects due to suppliers and related to these products or services that you find on our website. Our primary role is to promote and resell quality products and we take care in every way, in accordance with the applicable laws governing our actions, to honor it. We can not be held responsible for defects beyond our control. If you violate these terms and do not take further action, we reserve the right to use our rights and remedies in any other similar situation.

Applicable law and jurisdiction

These terms are governed by, and construed in accordance with, the laws of Greece and the European Union (EU). You agree, like us, that you are under the exclusive jurisdiction of the courts of Athens in Greece.

The above Terms and Conditions, and the Privacy Policy are integral parts of the "Terms and Conditions" and bind the parties as a whole (the company and the users) and together constitute the entire contract of the parties and prevail over any and all previous and valid contracts. between you and our Company.

In the event that a term of the contract is deemed abusive or canceled, this does not include the other terms of the contract that are still valid and binding on the parties.

Any delay in the exercise of part or all of the rights deriving from these terms does not result in the weakening or waiver of that right which may be exercised at any later stage and at the sole discretion of the beneficiary.

Final Provisions

Contracts through the online store are governed by European and Greek law, in particular by legislation governing issues related to e-commerce, distance selling and consumer protection. Similarly, the site has been created and is controlled by the Company and the Greek Legislation will govern the use of the site and its interpretation. If the User chooses to access the site from another country, he has the responsibility to follow the Laws of that country as well.

Any dispute arising which arises from the contractual relationship between the Company and the Customer, competent for its resolution are the competent Courts of Athens. For the out-of-court settlement of the dispute, the Customer can address the competent bodies for out-of-court settlement of consumer disputes, e.g. at the General Secretariat for Consumer Affairs of the Ministry of Development and Competitiveness (Kanigos Square, 10181, Athens, www.efpolis.gr, tel .: 1520, fax: 2103843549), at the Consumer Ombudsman (www.synigoroskatanaloti.gr, 144 Alexandras Ave. 114 71, Athens, tel .: 2106460734, fax: 2106460414), to the Committees of Amicable Settlement of consumer disputes (article 11 of law 2251/1994) based in the local Municipalities of the country.

According to Directive 2013/11 / EC, which was incorporated into Greek legislation by JM 70330/2015, the possibility of electronic settlement of consumer disputes with the Alternative Dispute Resolution procedure throughout the European Union is now provided. If the Customer has a problem with a purchase made from the Online Store and resides in the EU, he can use the following website:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN

or the following:

http://www.efpolis.gr/el/epanorthosi-askisi-dikaiomaton/79-exodikastiki-epilisi.html

https://webgate.ec.europa.eu/odr/main/?event=main.adr.show

for out-of-court settlement of the dispute. The certified for this purpose Alternative Dispute Resolution Body (ADR) is the European Consumer Center of Greece (ECC GREECE), Alexandras Ave. 144, 11 471, Athens, +30 2106460284 +30 2106460784, info@eccgreece.gr. The Customer can contact the above body in order to guide him throughout the process of submitting and processing his complaint.

The protection provided by the provisions of the law on contracts concluded remotely, as well as these terms, is emphasized, that it applies to transactions only with natural persons, who are traded for reasons that do not fall within their commercial, craft, business or free trade activity.

If any part of the contract of sale in accordance with these terms proves void or unenforceable by a court decision, the remaining contract will remain in force. The Company may enter into an agreement for the assignment of its obligations to a third party. Otherwise, the Customer is not entitled to assign or transfer his rights or obligations.

All notifications must be made in writing (by hand, by e-mail, or by letter of first class mail, which is considered delivered 48 hours after posting).

These Terms & Conditions apply simultaneously and cumulatively with our current Security Policy. If you use the website www.supertec.gr, you accept and consent to the above.